Frequently Asked
Questions

Most patients self-refer and no referral letter is required. Referrals are also welcomed from healthcare professionals, including Consultant Surgeons, Physiotherapists and Case Managers across Northern Ireland and the UK.

Appointments can be booked online via the appointments page, with no pre-payment required. Alternatively, appointments can be arranged by contacting the clinic by phone or email.

Client treatment and medico-legal appointments are held at 34 Shore Road, Holywood BT18 9HX. Both daytime and evening appointments are available.

Please share - or provide in advance - any relevant imaging such as X-rays, CT, MRI or ultrasound scans. Also kindly share insurance authorisation details (if applicable) and bring any splints or supports currently in use.

Initial consultations typically last approximately 60 minutes. Complex cases may require up to 90 minutes, by arrangement. Follow-up treatment sessions usually last 45 minutes.

In some cases, further imaging may be required to confirm a diagnosis. Where clinically appropriate, referrals can be made to local private scan centres, often with appointments available within 24 to 48 hours.

Ms Razo is registered with BUPA and H3. Coverage from other insurers may vary. Clients should check directly with their provider to confirm whether Occupational Therapy or treatment with Ms Razo is covered.

No. Ms Razo can treat conditions affecting the hand, wrist, elbow and shoulder. Care focuses on comprehensive upper limb assessment and rehabilitation.

Yes. Complex, post-operative and multi-factorial upper limb conditions are routinely managed, with treatment guided by clinical assessment and measurable outcomes.

Yes. Clinical experience includes rehabilitation across Plastic Surgery, Orthopaedics, Neurology and Rheumatology specialities. Ms Razo also holds additional expertise in Advanced Wound Care and Pain Management.